The essential worker of the future will have one-on-one relationships with customers that keep them coming back.

　　Mr. Godin relates the story of a local supermarket manager who was transferred and then subsequently reinstated because of a customer petition. 'The people who look at every interaction as an opportunity to add value and solve problems will be the most sought-after employees in 2025,' he says.

　　Self-discipline and internal motivation will also be critical success factors, for the traditional office environment may largely disappear by 2025.

　　Many will work remotely for a variety of organizations, and hours will depend on the geography of the team with which you're collaborating. Although technology will be available to track what you're working on and when, you'll need to be productive without the boss looking over your shoulder.

　　Another requirement is comfort with rapid change and initiatives that move at the speed of the Internet. Future workers will learn a wide array of skills from strategic planning and hiring to computer programming and design and will be expected to constantly upgrade those skills. Employees of all ages and levels will contribute creative thinking and operational excellence to projects. Gatekeepers and paper pushers will no longer exist.

未来的成功劳动者将与顾客建立一对一的关系，让他们成为自己的回头客。

　　高汀讲到一个故事：有家超市的经理被调到其他岗位工作，但随后又被调回来了，因为顾客们写了一份请愿书，希望他能回来。“那些利用每一个与顾客沟通的机会为他们提供附加值和解决问题的人，将是2025年企业最希望拥有的员工。” 高汀说道。

　　自律和自我激励也是重要的成功因素，因为传统的办公环境有可能在2025年基本消失。

　　许多人将为各种组织远程办公，工作时间将取决于与之合作的团队所处的地理位置。虽然科技手段可以跟踪你的工作内容和具体时间，但你应该具备在没有老板监督的情况下高效完成任务的能力。

　　另一个要求是适应快速的变化以及互联网沟通速度下的项目规划。未来的劳动者将要学会很多种技能，从战略规划到员工招聘，从电脑编程到产品设计，并要不断更新自己的技能。各年龄段和各层级的员工都要在项目实施过程中献计献策，并取得卓越成绩。监督员和文书处理人员将不复存在。