please help me to translate these about customer service's sentences, thanks a lot~~

1.

1.what are the needs that every customer has?

2.explain why it is necessary for customer service providers to maintain a positive relationship with both internal and external customers?

3.how is technology enhancing the provision of excellent customer service?

4.relate customers expectations about price to their expectations of service.

5.list ways that you can become a better customer.

6.why is it important to convey credibility to your customer?

7.explain the techniques for exceeding customers’ expectations.

8.why do many people talk about customer service and yet do little to improve its quality?

9.why should we consider our customers’ perceptions?

10.what are some common barriers to customer service?

11.how relevant is the reality that some customers may perceive your service inaccurately?

12.describe an example of a situation where scope of influence hurt or helped you business?

13.what role do values play in an individual’s approach to providing customer services?

14.how can the use of creativity in problem solving more effectively address unique situations?

15.A positive way to view problems is to think of them as opportunities. How can this approach reduce the temptation to respond defensively to customers’ problems or frustrations?

16.why an understanding of you company’s polices important when negotiating a solution to a challenge?

17.discuss some guidelines to follow when encountering conflict.

18.in your experience, are customer willing to provide a part of their own service?

19.how should you respond if a face-to-face customer refuses to maintain eye contact?

20.how do you view voice mail system as a customer? As a customer service provider?

21.what type of customer do you find to be the most challenging and why?

22.how can you end discussions with overly talkative customers without offending them?

23.contrast empathy and sympathy. Which is more productive?

24.share a situation in which you gave a customer incorrect information and then corrected your mistake.

25.which motivating factors are the most important to you individually?

26.list some characteristics of excellent leaders.

27.why is maintaining existing customers so important?

28.why should all customer service providers develop their own philosophy or customer service?

1.what are the needs that every customer has?

每个客户的需求是什么？



2.explain why it is necessary for customer service providers to maintain a positive relationship with both internal and external customers?

解释为什么客服提供者同国内外客户维持一种积极的关系是必要的？



3.how is technology enhancing the provision of excellent customer service?

技术是怎样来促进优质客户服务提供的？



4.relate customers expectations about price to their expectations of service.

将客户的价格期望和服务期望联系起来。



5.list ways that you can become a better customer.

列举使你成为一个好客户的途径。



6.why is it important to convey credibility to your customer?

为什么向客户传达你的信用度是重要的？



7.explain the techniques for exceeding customers' expectations.

谈谈赶超客户期望值的技巧。



8.why do many people talk about customer service and yet do little to improve its quality?

为什么讨论客户服务的有很多，却鲜少有人采取行动去提高客服质量？



9.why should we consider our customers’ perceptions?

为什么我们需要考虑客户的感受？



10.what are some common barriers to customer service?

客户服务的一般障碍是什么？



11.how relevant is the reality that some customers may perceive your service inaccurately?

客户可能判断你的服务失准的现实性如何同客户服务工作息息相关？



12.describe an example of a situation where scope of influence hurt or helped you business.

描述一则你自身的影响力对你的事业起不利或者有力作用的事例。



13.what role do values play in an individual’s approach to providing customer services?

价值观在提供客户服务的途径中扮演怎样一个独特的角色？



14.how can the use of creativity in problem solving more effectively address unique situations?

解决问题的创新性怎样在特殊情况中起到更有效的作用？



15.A positive way to view problems is to think of them as opportunities. How can this approach reduce the temptation to respond defensively to customers’ problems or frustrations?

看待问题的积极办法是将问题看成机会。那么在你遇到客户问题或者挫败的时候，这种方法是怎样来减少自我防卫的抵触思想诱惑的。



16.why an understanding of you company’s polices important when negotiating a solution to a challenge?

当你和竞争对手谈判时，为什么说对公司体制的理解是很重要的？



17.discuss some guidelines to follow when encountering conflict.

谈谈在你遇到矛盾情况时的一些指导思想。



18.in your experience, are customer willing to provide a part of their own service?

依照你自己的经验，客户是否愿意提供一部分他们自己的服务？



19.how should you respond if a face-to-face customer refuses to maintain eye contact?

当一个跟你面对面交流的客户拒绝进行眼神接触时，你应该怎么回应？



20.how do you view voice mail system as a customer? As a customer service provider?

作为一个客户或者客户提供者，你分别怎样看待语音邮件系统？



21.what type of customer do you find to be the most challenging and why?

什么类型的客人是你所发现的最有挑战性的客人，为什么？



22.how can you end discussions with overly talkative customers without offending them?

你怎样在不触怒对方的同时结束与一个极度多话的客人的谈话？



23.contrast empathy and sympathy. Which is more productive?

相比较心灵沟通和同情心泛滥，哪一个更具成效？



24.share a situation in which you gave a customer incorrect information and then corrected your mistake.

分享一个你给客人提供了错误的信息然后再去纠正错误的情况。



25.which motivating factors are the most important to you individually?

对你个人而言，那些是最能够激励你的因素？



26.list some characteristics of excellent leaders.

列举出一些优秀领导者的特质。



27.why is maintaining existing customers so important?

为什么说维护既有客户很重要？



28.why should all customer service providers develop their own philosophy or customer service?

为什么所有的客户服务提供者都需要发展一套他们自己的理念或客户服务？

倾我全部家产，送上五分，请笑纳。

[1_47]

倾我全部家产，送上五分，请笑纳。

Aaron-ico 发表于 2009-1-6 14:26 [url=https://www.enfamily.cn/static/image/common/back.gif

https://www.enfamily.cn/static/image/common/back.gif[/quote[/url]]

哈哈，没事没事，谢谢谢谢哈~论坛活动积极些，等级高了送分就多啦。

第15条问题问得真好!

:)