(点击右边三个点，可调整速度，电脑上可下载)

Customer: Excuse me there seems to be a problem with my soup.

顾客：不好意思，我的汤看上去有点问题。

Waiter: What seems to be the problem?

服务员：什么问题？

Customer: As you can see there is a thick black hair in my soup and it is obviously not mine.

顾客：就像你所见，在我的汤里有根黑头发，这显然不是我自己的。

Waiter: I’m terribly sorry sir. Could I offer you something else perhaps?

服务员：非常抱歉，先生。我能给你些其它东西吗？

Customer: Yes, I would like another soup please.

顾客：是的，我想再来份汤。

Waiter: I’m so sorry sir but that was the last order of soup for today. Would you care to try our fresh Mediterranean salad, it’s our specialty?

服务员：我很抱歉先生，但这是今天最后一份汤。你想试试我们的地中海沙拉吗？这是我们的特色菜。

Customer: Sure that sounds good.

顾客：可以，听上去不错。

Waiter: I’ll get that for you right away and I do apologize for the inconvenience. For your trouble I would like to offer you dessert on the house.

服务员：给您带来的不便，我真诚道歉。因为此个小麻烦，我会免费为你提供甜点。

Customer: That sounds great thank you.

顾客：太好了，谢谢！

Waiter: I’ll be back in just a moment with your salad.

服务员：我会马上带着你的色拉回来。

Customer: Thank you.

顾客：谢谢！

Let’s go over some phrases now. 让我们一起来回顾一下有用的短语吧！

There seems to be a problem with… 看起来…..有个问题。

I’m terribly sorry.我非常抱歉。

I would like …. 我想要…….

That sounds good. 听起来这（主意）不错。

I apologize for the inconvenience. 给您带来的不便，我真诚道歉。

I’ll be back in just a moment. / in a minute.我很快就回来