近日，有网友发帖称，在12306购票选座时发现，A、F座两侧的“窗”字没了，而是变为“两堵墙”。

Some internet users recently noted that when selecting seats on the 12306 ticketing platform, the word "window" next to seats A and F had been replaced with what appeared to be "two walls".



对此，12月2日，记者致电12306客服电话咨询，工作人员回应称，最近对于购票选座界面进行了优化调整，A、F座两侧并不是“墙”，而是将“窗”字改为一道竖线。A、F座依然是靠窗侧的座位，只是不一定正对窗，可能在窗户前或窗户后，界面优化是为了避免因座位是否靠窗引起的误解。

When contacted by a journalist on Tuesday, 12306 customer service representatives clarified that the platform had optimized its seat selection interface. The symbols beside seats A and F are not meant to indicate walls, but rather a vertical line replacing the earlier "window" label. Seats A and F remain on the window side of the train, though they may not always be directly aligned with a window — they could be situated slightly in front or behind one. The update was intended to prevent passenger confusion over whether a seat is truly beside a window.



此前据媒体报道，有网友反映其购买的高铁靠窗票，上车后却发现是没有窗户的“面壁座”，建议铁路部门细化座位标识，以便消费者选择。

The change follows earlier media reports of passengers who, after booking what they believed were window seats, found themselves facing a wall without an actual window. Some had called for clearer seat labeling to help travelers make well- informed choices.

来源：中国青年报 @中国新闻周刊