为了深入贯彻“知你心忧，懂你所求”的服务理念，深化“微笑服务”品牌创建成果，客运一部将重点围绕强化末端执行、延伸服务内涵、优化服务措施、多维度提升运营服务品质，针对各项服务指标制定详尽目标。为帮助员工完成好军运会双语服务工作，小编带领大家一同学习与军运会相关的服务英语。

1 军运会英语基础词汇学习

地铁站点中英文对照

1号线



2号线



3号线



4号线



6号线



7号线一期



8号线一期



11号线东段



阳逻线



所有线路英文汇总



2 军运会重点交通线路介绍举例

东风公司（乘坐6号线）→钟家村（换乘4号线）→武汉火车站

You can take line 6 bound for Jinyinhu Park direction at Dongfeng Motorcoporation to transfer to line 4 at Zhongjiacun ,and take line 4 bound for Wuhan Railway Station direction to Wuhan Railway Station.

东风公司（乘坐3号线）→王家湾（换乘4号线）→武昌火车站

You can take line 3 bound for Hongtu Boulevard direction at Dongfeng Motorcoporation to transfer to line 4 at Wangjiawan ,and take line 4 bound for Wuhan Railway Station direction to Wuchang Railway Station.

东风公司→范湖（换乘2号线）→汉口火车站

You can take line 3 bound for Hongtu Boulevard direction at Dongfeng Motorcoporation to transfer to line 2 at Fanhu ,and take line 2 bound for Tianhe International Airport direction to Hankou Railway Station.

东风公司（乘坐3号线）→宏图大道（换乘2号线）→天河机场

You can take line 3 bound for Hongtu Boulevard direction at Dongfeng Motorcoporation to transfer to line 2 at Hongtu Boulevard ,and take line 2 bound for Tianhe International Airport direction to Tianhe International Airport.

3 军运会英语服务场景模拟



乘客询问军运会场馆

工作人员：您好，请问您需要帮助吗？

乘客：您好，请问军运会篮球比赛在哪里举行？

工作人员：篮球比赛在洪山体育馆举行。

乘客：请问我怎么去那？

工作人员：您可以乘坐轨道交通6号线（金银湖公园方向）在钟家村站下车，换乘轨道交通4号线（武汉火车站方向）在洪山广场站下车。

乘客：我多久可以到达？

工作人员：从东风公司站出发，全程大约需要50分钟。

乘客：好的，谢谢你。

工作人员：不客气。

S:Excuse me,sir!What I can do for you?

P:Hello!I want to watch the basketball game of military world games.Where is it?

S:It’s in Hongshan gymnasium.

P:How can I get there?

S:You can take line 6 bound for Jinyinhu Park to Zhongjiacun,and transfer to line 4 bound for Wuhan Railway Station to Hongshan Square.

P:How long is the ride?

S:It will take 50 minutes.Here is Dongfeng Corporations.

P:Thank you!

S:You are welcome!

买票

乘客：打扰一下，我是第一次乘坐地铁，请问可以帮我买一张单程票吗？

工作人员：非常乐意。购买单程票有两种途径：第一是选择自动售票机购买，您可以按键选择目的地和购票数量，将钱放入，单程票会自动出票；第二种，您可以使用武汉通刷卡进站。

乘客：明白了。我没有武汉通，所以我选择自动售票机购票吧，谢谢您。

工作人员：不用谢。

P: Excuse me, would you please help me to buy a ticket because it’s my first time to take the subway.

S: I’m glad to. There are two ways to buy a ticket. First, a TVM (Ticket Vending Machine) is also available to sell tickets, you can press the buttons to select your destination and how many tickets you want, then put money in. After that, the ticket will be issued automatically. Second, you can take the subway by using a magnetic card which is known as Wuhantong Card.

P: I see. I don’t have a Wuhantong Card, so I prefer to use the TVM buy a ticket. Thank you!

S: You are welcome!

客服中心充值

乘客：您好，请问可以在这里充值武汉通吗？

工作人员：当然可以。

乘客：谢谢你，给你50元，我想充值30元。（乘客将他的钱和卡递给操作员）

工作人员：您的卡内余额有3元，充值30元后，卡内余额33元，请您确认一下。这是您的卡和找零20元，请拿好左转，刷闸机进站乘车。

乘客：谢谢你。

工作人员：不用谢。

P: Excuse me! I am wondering if I could top up my Wuhantong Card here ?

S: Sure.

P: Thank you. I want to top up 30 yuan and here is 50 yuan.(The passenger put his money and card to the conductor.)

S: Your card has a balance of 3 yuan. If you recharge 30 yuan, it will become 33 yuan. Please confirm! Here is your card and change of 20 yuan. Please take care of and turn left, go through the AGM and take the subway.

P: Ok, thank you.

S: With pleasure!



来源 武汉地铁客运一部